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Cancellation and Refund Policy by D Perfume Hub

1.Cancellation Policy

1.1 Subscription Services

Customers who have subscribed to our services may cancel their subscription at any time. To cancel a subscription, customers must follow the cancellation instructions provided on our website or contact our customer support team.

1.2. Product Orders

For orders of physical products, customers may request order cancellation within 24 hours of placing the order. After this period, the order may have already been processed and cannot be canceled.

2. Refund Policy

For orders of physical products, customers may request order cancellation within 24 hours of placing the order. After this period, the order may have already been processed and cannot be canceled.

2.1. Subscription Services

We offer a 2-day money-back guarantee for our subscription services. If a customer is not satisfied with our subscription services within this period, they may request a refund by contacting our customer support team. Refunds will be processed in accordance with the terms and conditions of our money-back guarantee.

2.2. Product Orders

For physical product orders, customers may request a refund under the following conditions:

  • Defective or Damaged Products: If a product arrives in a damaged or defective condition, customers should contact us within 2 days of receiving the product. We will provide a replacement or issue a refund for the damaged or defective item.
  • Incorrect Orders: If we send the wrong product or quantity, customers should contact us within 2 days of receiving the order. We will arrange for the correct item to be shipped or provide a refund.
  • Unsatisfied with Product: If a customer is not satisfied with their purchase, they may request a return and refund within 2 days of receiving the product. In this case, the customer may be responsible for return shipping costs, and the product must be returned in its original condition.

3. Refund Process

To request a refund, customers must contact our customer support team by +919574393838. Refunds will be processed within 2 or 3 business days of receiving the request, and the customer will be notified via email once the refund has been processed.

4. Contact Information

If you have any questions or concerns about our cancellation and refund policy, please contact us at +919574393838.